Movie Label 2011

Known Problems and Solutions

Will Movie Label 2011 run on Windows 7?
Yes. Movie Label 2011 is thoroughly tested on Windows 7.

How can import my existing database from another program?
If you use DVD Profiler, Movie Collector (Collectorz) or Ant Movie Catalog today, export your database to XML and download the Movie Label XML Importer from the Download Area. If you use another program; export your database to a textfile and then download the Text File Import Utility from the Download Area.

When I start the program I get "gdiplus.dll not being found (error 126)". Why?
Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft. If you still get this problem after the installation; manually copy the gdiplus.dll into the Movie Label directory.

I get "Socket Error #11001 or #11004" every time I try to download movie info?
These errors suggest that the IMDB servers are down. Check www.imdb.com to see if you can access them or not. If they seem ok; make sure you have allowed movielabel.exe through your firewall (software and hardware).

All of a sudden no (or incorrect) data is downloaded?
Make sure that you have the latest version. It that can be downloaded from the Download Area.

How do I move my database to a new computer?
The backup/restore function is ideal for this purpose. Read a more detailed explanation in this blog post.

Movies are not launched when I press play in Movie Label?
Make sure that the file is associated with a media player in Windows. If you are using VLC as your media player and it still does not work, download the latest version of VLC. Old versions of VLC contains a bug that causes this.

I can't open the helpfile. Help!
If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.

I can't open the PDF User's Guide.
You need to install a PDF reader. We recommend Foxit Reader which is free and can be downloaded from Foxit Software.

Will my license key work in the latest version?
All minor updates (e.g. 6.0 to 6.1) are free and can simply be downloaded from the Member's Area of our homepage. Major updates (e.g. 5.x to 6.x) carry a small fee and can be purchased from the Member's Area.

I own an old version of your product. Where can I download it?
You can download the latest installer for your purchased older version in the Member's Area.

Each time I start the program I need to input my license key. Why?
If this happens; right-click the program icon and choose "Run as Administrator". Then input the license key and it will be stored correctly.