Movie Label - FAQ

Welcome on our FAQ page. Here you can find answers to the most common questions regarding our order process and our products.
For a feature overview please look at our products pages. For questions about ordering our products check the how to order section.

Yes. Movie Label 2018 is thoroughly tested on Windows 10. Movie Label 2018 also has touch gesture support.
If you use DVD Profiler, Movie Collector (Collectorz) or Ant Movie Catalog today, export your database to XML and download the Movie Label XML Importer from the Download Area. If you use another program; export your database to a textfile and then download the Text File Import Utility from the Download Area.
Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft. If you still get this problem after the installation; manually copy the gdiplus.dll into the Movie Label directory.
This was an error in version 12.0.1. Please download version 12.0.2 to fix this issue.
This is a bug in G-Data's anti-virus or firewall that we have reported to them several times. They have yet to correct this error though. The solution is to disable Internet Protection in their product or to uninstall the GData product. We recommend the free alternative Micrsoft's Security Essentials.
These errors suggest that the IMDB servers are down. Check to see if you can access them or not. If they seem ok; make sure you have allowed movielabel.exe through your firewall (software and hardware).
Make sure that you have the latest version. It that can be downloaded from the Download Area.
Make sure that the file is associated with a media player in Windows. If you are using VLC as your media player and it still does not work, download the latest version of VLC. Old versions of VLC contains a bug that causes this.
Old files are left in the Movie Label directory from an older version. To fix this, uninstall Movie Label and then delete the Movie Label directory. Finally re-install Movie Label again and everything should be back to normal.
If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.
All minor updates (e.g. 12.0 to 12.1) are free and can simply be downloaded from the Member's Area of our homepage. Major updates (e.g. 10.x to 11.x) carry a small fee and can be purchased from the Member's Area.
You can download the latest installer for your purchased older version in the Member's Area.
Make sure movielabel.exe is allowed in your anti-virus product. If you have WindowsBlinds installed, put movielabel.exe in the ignore list.
If this happens; right-click the program icon and choose "Run as Administrator". Then input the license key and it will be stored correctly.

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