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Music Label 2008 - Known problems and solutions

Will Music Label 2008 work on Vista?
Yes. Music Label 2008 is thoroughly tested on Windows Vista.

What happens to my license key if I buy a new computer?
You can simply move your license key to the new computer.

How can import my existing database from another program?
Export your database to a textfile (in your existing program) and then download the Text File Import Utility from the Download Area.

After installing the latest version the program no longer starts. It shows the splash and then nothing happens?
If you use Windows XP (or earlier) and have not used Windows Update, the new versions of Music Label can't run. It will show the splash screen and then nothing will happen. To solve this download and install the Microsoft Visual C++ Redistributable Package.

Cover art is no longer downloaded?
Structure changes in online databases contributed to this and we have released a new update that fixes this problem. This new update also got functionality to automatically adapt to these kind of changes in the future. Download the latest version from the Download Area.

I inserted a CD in the drive but nothing happens?
If the CD does not get scanned upon insertion when using CDDB scan the problem is probably that you have more than one CD drive and Music Label is looking at the wrong drive. You can choose which drive to use in the Options (Tools->Options).

When I start the program I get errors about "gdiplus.dll" not being found (error 126). Why?
Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft by clicking here. If you still get this problem after the installation; manually copy the gdiplus.dll into the Music Label directory.

When I use FastScan I get the error "CDDB Server not found". Why?
This error occurs if your firewall is preventing Music Label from connecting to the CDDB servers. Configure your firewall to allow Music Label and this problem will disappear. If you have done this and it still does not work, try deleting the following keys from the Registry:
HKEY_CURRENT_USER\Software\CDDB
HKEY_LOCAL_MACHINE\SOFTWARE\CDDB


When I use FastScan I get the error "Socket Open Failed". Why?
This error only occurs if your Proxy-settings are incorrect. To edit your Proxy-settings choose Options from the Tools-menu and select the CDDB-page. Contact your ISP for your correct Proxy-settings.

All Artists in the view are not sorted correctly. How come?
Make sure that the artist (of the entry that is incorrectly sorted) is defined as a person. Do that by opening the Entry and clicking the Artist-button. For a person to sort correctly it must be defined as a person (sometimes CDDB contains incorrect data).

My Greek fonts do not display correctly. What can I do?
Music Label will not officially support all fonts and variations until we release a Unicode version. One of our users has found a work-around though. Check his post in the Forum here.

I got the Professional Edition. Can I set up the database on a Linux server?
One of our users wrote a document on how to achieve this using a previous version of Music Label and Firebird. It should be the same procedure still (except Firebird 2.x needs to be used). Download the tutorial here in PDF format.
 
I can't open the helpfile. Help!
If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.