Welcome on our FAQ page. Here you can find answers to the most common questions regarding our order process and our products.

For a feature overview please look at our products pages. For questions about ordering our products check the how to order section.

Will Music Label 2012 run on Windows 8 ?

Yes. Music Label 2012 is thoroughly tested on Windows 8.

How can import my existing database from another program ?

Export your database to a textfile (in your existing program) and then download the Text File Import Utility from the Download Area.

When I start the program I get "gdiplus.dll not being found (error 126)". Why ?

Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft. If you still get this problem after the installation; manually copy the gdiplus.dll into the Music Label directory.

I inserted a CD in the drive but nothing happens ?

If the CD does not get scanned upon insertion when using CDDB scan the problem is probably that you have more than one CD drive and Music Label is looking at the wrong drive. You can choose which drive to use in the Options (choose Options from the Application menu).

When I use FastScan I get the error "CDDB Server not found". Why ?

This error occurs if your firewall is preventing Music Label from connecting to the CDDB servers. Configure your firewall to allow Music Label and this problem will disappear. If you have done this and it still does not work, try deleting the following keys from the Registry:
HKEY_CURRENT_USER\Software\CDDB
HKEY_LOCAL_MACHINE\SOFTWARE\CDDB

When I use FastScan I get the error "Socket Open Failed". Why ?

This error only occurs if your Proxy-settings are incorrect. To edit your Proxy-settings choose Options from the Tools-menu and select the CDDB-page. Contact your ISP for your correct Proxy-settings.

How do I move my database to a new computer ?

The backup/restore function is ideal for this purpose. Read a more detailed explanation in this blog post.

All Artists in the view are not sorted correctly. How come ?

Make sure that the artist (of the entry that is incorrectly sorted) is defined as a person. Do that by opening the Entry and clicking the Artist-button. For a person to sort correctly it must be defined as a person (sometimes CDDB contains incorrect data).

I'm getting this error message: "Collation UNICODE_CI for CHARACTER SET UTF8 is not installed"

Old files are left in the Music Label directory from an older version. To fix this, uninstall Music Label and then delete the Music Label directory. Finally re-install Music Label again and everything should be back to normal.

I can't open the helpfile. Help!

If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.

I can't open the PDF User's Guide.

You need to install a PDF reader. We recommend Foxit Reader which is free and can be downloaded from Foxit Software.

Will my license key work in the latest version ?

All minor updates (e.g. 18.0 to 18.1) are free and can simply be downloaded from the Member's Area of our homepage. Major updates (e.g. 17.x to 18.x) carry a small fee and can be purchased from the Member's Area.

I own an old version of your product. Where can I download it?

You can download the latest installer for your purchased older version in the Member's Area.

Each time I start the program I need to input my license key. Why?

If this happens; right-click the program icon and choose "Run as Administrator". Then input the license key and it will be stored correctly.