Music Label 2010

Known Problems and Solutions

Will Music Label 2010 run on Windows 7?
Yes. Music Label 2010 is thoroughly tested on Windows 7.

What happens to my license key if I buy a new computer?
You can simply move your license key to the new computer.

How can import my existing database from another program?
Export your database to a textfile (in your existing program) and then download the Text File Import Utility from the Download Area.

When I close Music Label I get a "can't attach to services manager" error?
This is a issue that occurred with some computers that had AutoBackup enabled. This has since been fixed and an updated build can be downloaded from the Download Area.

I inserted a CD in the drive but nothing happens?
If the CD does not get scanned upon insertion when using CDDB scan the problem is probably that you have more than one CD drive and Music Label is looking at the wrong drive. You can choose which drive to use in the Options (Tools->Options).

When I start the program I get "gdiplus.dll" not being found (error 126). Why?
Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft by clicking here. If you still get this problem after the installation; manually copy the gdiplus.dll into the Music Label directory.

When I use FastScan I get the error "CDDB Server not found". Why?
This error occurs if your firewall is preventing Music Label from connecting to the CDDB servers. Configure your firewall to allow Music Label and this problem will disappear. If you have done this and it still does not work, try deleting the following keys from the Registry:
HKEY_CURRENT_USER\Software\CDDB
HKEY_LOCAL_MACHINE\SOFTWARE\CDDB

When I use FastScan I get the error "Socket Open Failed". Why?
This error only occurs if your Proxy-settings are incorrect. To edit your Proxy-settings choose Options from the Tools-menu and select the CDDB-page. Contact your ISP for your correct Proxy-settings.

All Artists in the view are not sorted correctly. How come?
Make sure that the artist (of the entry that is incorrectly sorted) is defined as a person. Do that by opening the Entry and clicking the Artist-button. For a person to sort correctly it must be defined as a person (sometimes CDDB contains incorrect data).

I got the Professional Edition. Can I set up the database on a Linux server?
One of our users wrote a document on how to achieve this using a previous version of Music Label and Firebird. It should be the same procedure still (except Firebird 2.x needs to be used). Download the tutorial here in PDF format.

How do I move my database to a new computer?
The backup/restore function is ideal for this purpose. Read a more detailed explanation in this blog post.

I can't open the helpfile. Help!
If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.

I can't open the PDF User's Guide.
You need to install a PDF reader. We recommend Foxit Reader which is free and can be downloaded from Foxit Software.

Will my license key work in the latest version?
All minor updates (e.g. 16.0 to 16.1) are free and can simply be downloaded from the Member's Area of our homepage. Major updates (e.g. 15.x to 16.x) carry a small fee and can be purchased from the Member's Area.

I own an old version of your product. Where can I download it?
You can download the latest installer for your purchased older version in the Member's Area.