Welcome on our FAQ page. Here you can find answers to the most common questions regarding our order process and our products.

For a feature overview please look at our products pages. For questions about ordering our products check the how to order section.

Will Password Memory 4 run on Windows 8 ?

Yes. Password Memory 4 is thoroughly tested on Windows 8.

When I start the program I get "gdiplus.dll not being found (error 126)". Why ?

Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft. If you still get this problem after the installation; manually copy the gdiplus.dll into the Password Memory directory.

How do I move my database to a new computer ?

The backup/restore function is ideal for this purpose. Read a more detailed explanation in this blog post.

I can't open the helpfile. Help!

If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.

I can't open the PDF User's Guide.

You need to install a PDF reader. We recommend Foxit Reader which is free and can be downloaded from Foxit Software.

Will my Plus Edition license key work in the latest version ?

Yes. All Password Memory Plus updates are completely free. Simply download and install the latest version.

Each time I start the program I need to input my license key. Why ?

If this happens; right-click the program icon and choose "Run as Administrator". Then input the license key and it will be stored correctly.