Password Memory - FAQ

Welcome on our FAQ page. Here you can find answers to the most common questions regarding our order process and our products.
For a feature overview please look at our products pages. For questions about ordering our products check the how to order section.

Yes. Password Memory 7 is thoroughly tested on Windows 10. Password Memory 7 also has touch gesture support.
Prior to Windows XP, GDI+ was not installed with the operating system and need to be installed manually. You can find the download the GDI+ redistributable from Microsoft. If you still get this problem after the installation; manually copy the gdiplus.dll into the Password Memory directory.
The backup/restore function is ideal for this purpose. Read a more detailed explanation in this blog post.
If you get an error when trying to open the help file; follow the instructions in this Microsoft Knowledge Base article.
Yes. All Password Memory Plus updates are completely free. Simply download and install the latest version.
Make sure keynote.exe is allowed in your anti-virus product. If you have WindowsBlinds installed, put keynote.exe in the ignore list.
If this happens; right-click the program icon and choose "Run as Administrator". Then input the license key and it will be stored correctly.

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Login to the Member's Area in order to find your current license key. You can also find the latest update for your product there as well as upgrade links (if available).

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